23: The Power of Moments

We’ve missed a few weeks but we’re back! We’re talking about the The Power of Moments by Chip and Dan Heath. You should also check out our earlier episode about Made to Stick by the same authors.

In this episode we cover a few different topics from the book. We talk about:

  • Good and bad customer service experiences
  • First days of work that we remember
  • Moments that are crystallizations of discontent
  • Moments that affected our lives that have had a long-lasting effect

Stay with it until the end where we do a short  scripted section that we wrote from the book.